PRIVACY POLICY
Melinda Coles Violin Academy
Queensland, Australia
Effective Date: 13 February 2026
1. INTRODUCTION
1.1 Melinda Coles Violin Academy is committed to protecting the privacy of individuals and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1.2 This Privacy Policy outlines how we collect, hold, use, disclose, and protect personal information obtained through our website, online courses, memberships, live lessons, and related services (“Services”).
2. COLLECTION OF PERSONAL INFORMATION
2.1 We collect personal information that is reasonably necessary for the provision of our Services.
2.2 The types of personal information we may collect include:
(a) Full name
(b) Email address
(c) Telephone number
(d) Residential or postal address
(e) Billing and transaction details
(f) Account login credentials
(g) Course participation and progress data
(h) Communications sent to us
(i) IP address and device/browser information
2.3 Personal information may be collected:
(a) When you register for an account
(b) When you purchase a course or membership
(c) When you contact us
(d) When you subscribe to newsletters
(e) Through cookies and website analytics technologies
3. PURPOSE OF COLLECTION
3.1 We collect and use personal information for the following purposes:
(a) To provide and administer our Services
(b) To process payments
(c) To deliver live or recorded lessons
(d) To communicate with users
(e) To send marketing communications (where consent has been provided)
(f) To improve website functionality and user experience
(g) To comply with legal obligations
3.2 We will not use or disclose personal information for purposes unrelated to the above without consent, unless required or authorised by law.
4. PAYMENT PROCESSING
4.1 Payments are processed through secure third-party providers including, but not limited to:
Stripe
PayPal
4.2 We do not store complete credit card details on our servers.
4.3 All online transactions are secured via SSL encryption technology.
5. DISCLOSURE OF PERSONAL INFORMATION
5.1 We may disclose personal information to:
(a) Payment processors
(b) Website hosting providers
(c) Email marketing platforms
(d) IT and technical service providers
(e) Professional advisers
(f) Regulatory authorities where required by law
5.2 We do not sell personal information to third parties.
6. OVERSEAS DISCLOSURE
6.1 Some third-party service providers may store or process personal information outside Australia.
6.2 Where overseas disclosure occurs, we take reasonable steps to ensure those providers handle personal information in a manner consistent with the Australian Privacy Principles.
7. DATA SECURITY
7.1 We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
7.2 Despite reasonable safeguards, no method of electronic transmission or storage is completely secure.
8. DATA RETENTION
8.1 Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations.
8.2 When personal information is no longer required, it will be securely destroyed or de-identified.
9. ACCESS AND CORRECTION
9.1 Under the Privacy Act 1988 (Cth), individuals have the right to:
(a) Request access to personal information held about them; and
(b) Request correction of inaccurate, incomplete, or outdated information.
9.2 Requests for access or correction should be submitted in writing to the contact details below.
10. MARKETING COMMUNICATIONS
10.1 Marketing emails are sent only where consent has been provided.
10.2 You may unsubscribe from marketing communications at any time by using the unsubscribe link in the email.
11. CHILDREN AND MINORS
11.1 Our Services are intended for individuals aged 18 years or older.
11.2 Where minors participate in programs, enrolment must be completed by a parent or legal guardian.
11.3 We do not knowingly collect personal information from minors without appropriate parental consent.
12. PRIVACY COMPLAINTS
12.1 If you believe we have breached the Australian Privacy Principles, please contact us in writing.
12.2 If you are not satisfied with our response, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au
13. GOVERNING LAW
13.1 This Privacy Policy is governed by the laws of the State of Queensland and the Commonwealth of Australia.
13.2 Any disputes relating to privacy matters shall be subject to the jurisdiction of the courts of Queensland.
14. CONTACT DETAILS
Melinda Coles Violin Academy
Queensland, Australia
Email: [email protected]
